What happens when the computers go down at Shake Shack?

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When the com­put­ers go down at Shake Shack, you might be in the mid­dle of plac­ing your order for the first time. The grill is still hot...the meat still fresh & ready to cook. Your bel­ly will still be hun­gry and the smell of fresh burg­ers and fries will smell bet­ter than ever. The show must go on.

When the com­put­ers go down at Shake Shack, a crowd of peo­ple will flood in the front doors, ready to place their order. The line will get longer and longer and the noise of chat­ter loud­er and loud­er.

When the com­put­ers go down at Shake Shack, a mini pan­ic attack will cause not one, but three cashiers to say, I don’t know what to do! This has nev­er hap­pened before!!

When the com­put­ers go down at Shake Shack, you’ll have to wait a few min­utes while they find car­bon copy order slips pack­aged in cel­lo­phane, ball­point pens, and man­u­al cred­it card imprinters—all of which have no signs of ever being touched pri­or.

When the com­put­ers go down at Shake Shack, no one gets out their iPhone. As great and reli­able it is—the iPhone (or Android) won’t be able to do much.

When the com­put­ers go down at Shake Shack, it’s pen and paper that save the day. Call me crazy, but out of all the tech­nol­o­gy invent­ed by humans, it’s the pen and paper that STILL WORK when elec­tron­ics go down. We turn to the pen and paper because it’s reli­able, effi­cient, and faster than try­ing to trou­bleshoot the com­put­er. It just works.

We turn to pen and paper because peo­ple need to eat, cus­tomers need to be served, peo­ple are get­ting anx­ious! We turn to pen and paper when we need to get things done, to serve one anoth­er, and car­ry on.

Based on a true expe­ri­ence. Thanks, Gam­my, Drew, Mama Joy, and Hope ☺️

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